Language – Governing Version
This Shipping Policy is drafted in French. In the event of a translation, only the French version shall prevail in the event of any contradiction, translation error, or difference in interpretation.
PRO / DIY Distinction
The Site is intended for professional customers, except for orders composed exclusively of products from the “DIY TOOTH GEM KITS” collection (DIY Range), which may fall under the regime applicable to private customers. Certain shipping rules (including transfer of risk) may vary depending on the customer’s status.
Relationship with the T&Cs
This Policy supplements the Site’s Terms and Conditions of Sale (T&Cs) and must be read together with them. In the event of any contradiction, the provisions of the T&Cs shall prevail, subject to any mandatory applicable rules.
We make every effort to ensure fast, secure and reliable delivery of your orders. Each parcel is prepared with care and shipped using the best logistics options available in order to ensure receipt as quickly as possible.
Once your order has been shipped, you will receive a tracking link allowing you to follow its progress in real time.
Shipment tracking – Customer vigilance
After shipment, a tracking link is provided to the customer (by e-mail and/or via their account). The customer undertakes to check this tracking regularly in order to review any information provided by the carrier (delivery attempt, availability at a parcel shop, request for additional information, etc.) and to act within the time limits indicated by the carrier (in particular when the parcel is made available at a parcel shop).
Parcel not collected / refused / incorrect address (return to sender)
If a parcel is returned to us due to: (i) an incomplete/incorrect address, (ii) failure to collect from a parcel shop, (iii) refusal of delivery, or (iv) an inability to deliver related to the recipient, the customer may, depending on the circumstances, request:
The transport costs actually incurred (initial shipment and, where applicable, return) may be deducted from the refund, including where such costs exceed the shipping charges invoiced to the customer.
Standard delivery is free for all orders over €150, valid only for zones 1 to 5.
Parcel shop delivery is free for all orders over €150, valid only for zones 1 to 3.
Country concerned: Metropolitan France
*Lead times are indicated from the shipping date.
Countries concerned: Germany, Belgium, Luxembourg, Netherlands, Spain, Italy, Austria.
*Lead times are indicated from the shipping date
Countries concerned: Portugal, Poland, Czech Republic, Hungary, Slovakia, Slovenia, Estonia, Latvia, Lithuania.
*Lead times are indicated from the shipping date
Countries concerned: Finland, Denmark, Sweden, Ireland.
*Lead times are indicated from the shipping date
Countries concerned: Greece, Romania, Bulgaria.
*Lead times are indicated from the shipping date
Countries concerned: United Kingdom, Switzerland.
*Lead times are indicated from the shipping date.
Countries concerned: Cyprus, Malta, Croatia.
Express delivery only (1 to 4 business days)*
Express delivery - remote area (1 to 4 business days)* : €49.99
Standard delivery - remote area (3 to 7 business days)* : €39.99
*Rates are adjusted automatically depending on the amount of your order.
*Lead times are indicated from the shipping date.
Countries concerned: Canary Islands, Iceland, Albania, Belarus, Bosnia and Herzegovina, Ceuta, Gibraltar, Greenland, Faroe Islands, Kosovo, Macedonia, Morocco, Melilla, Moldova, Montenegro, Serbia, Ukraine.
Express delivery only (1 to 4 business days)*
Express delivery - remote area (1 to 4 business days)* : €49.99
Standard delivery - remote area (3 to 7 business days)* : €39.99
*Rates are adjusted automatically depending on the amount of your order.
*Lead times are indicated from the shipping date.
Regions concerned: Réunion, Martinique, Guadeloupe, Mayotte, French Guiana.
Express delivery only (1 to 4 business days)*
Express delivery - remote area (1 to 4 business days)* : €49.99
Standard delivery - remote area (3 to 7 business days)* : €39.99
*Rates are adjusted automatically depending on the amount of your order.
*Lead times are indicated from the shipping date.
Regions concerned: Rest of the world.
Express delivery only (1 to 4 business days)*
Express delivery - remote area (1 to 4 business days)* : €49.99
Standard delivery - remote area (3 to 7 business days)* : €39.99
*Rates are adjusted automatically depending on the amount of your order.
*Lead times are indicated from the shipping date.
Delivery times are provided for information purposes only and may vary due to factors beyond our control. No delivery time is guaranteed and no refund of shipping charges may be granted in the event of delay.
Orders placed before 2:00 PM are generally shipped the same business day. Orders placed after 2:00 PM will be shipped on the next business day.
Business days: Monday to Friday (excluding public holidays).
Once the order has been confirmed and forwarded to our logistics team, any modification (address, products, quantities) must be requested within 30 minutes after payment and cannot be guaranteed.
Parcel shop delivery : For parcel shop delivery, the customer must select the desired parcel shop at the time of placing the order. Failing this, and in order to avoid delaying the processing of the order, we reserve the right to automatically select, from the available parcel shops, the one located closest to the delivery address provided by the customer.
Important: The lead times indicated for these destinations are provided for information purposes only and may, in certain cases, be extended due to local customs procedures (inspections, processing, customs clearance), beyond our control.
Information regarding orders shipped outside the European Union and/or the Schengen Area
For orders shipped outside the European Union and/or the Schengen Area, delivery is carried out under the DAP Incoterm. Customs duties, local taxes, fees, formalities, authorizations, licenses or import documents may be required by the authorities of the destination country.
These elements are the sole responsibility of the customer/importer and are neither included in the product prices nor in the shipping costs. They are not reimbursed by the seller.
Any order blocked, refused, returned or not delivered due to a refusal, non-payment of import charges, incomplete formalities, or missing authorization, license or import document not provided by the customer shall not be eligible for a refund.
