Our fast and secure delivery service is the ideal solution for receiving your orders with complete peace of mind.
We process your orders quickly and ensure that your packages are delivered on time, while respecting safety standards.
With our real-time package tracking service, you can be sure to receive your order on time. We pride ourselves on offering fast and secure delivery so you can fully enjoy your shopping without worrying about delivery.
Order now and receive your items quickly and securely!
Delivery times are estimates and may vary depending on external factors beyond our control. No delivery date is guaranteed, and no refund of shipping costs is possible for delayed delivery.
We will ship all orders placed before 2 PM on the same business day; otherwise, we will ship the order the following business day. However, in exceptional circumstances, shipping times may occasionally be longer.
Working days: Monday, Tuesday, Wednesday, Thursday, Friday (excluding public holidays)
Upon receipt of payment, orders are automatically forwarded to our logistics team and can be processed immediately. Therefore, any request for changes (address, products, quantities, etc.) must be submitted within 30 minutes of payment and cannot be guaranteed.
Any modification request made after 6:00 PM will be automatically refused, as order preparation may continue outside the opening hours of our key services.
If the chosen delivery method is delivery to a collection point, the customer must collect their order within the allotted time, depending on the chosen collection point, and it is their responsibility to track their delivery.
If the customer is unable to collect the package within the allotted time or if the address provided is incorrect, the customer must contact Tooth Gems World (TGW) to follow the collection procedure below:
Finally, if no Pickup point was selected during your order, Tooth Gems World will automatically select the Pickup point closest to the delivery address provided during the order.
For orders placed outside the Schengen Area and/or the European Union:
Please note that customs fees may apply upon receipt of your order in certain countries. These fees are determined by local customs authorities and depend on the regulations in force in each country.
While not always the case, these potential additional charges are the responsibility of the customer and are not included in the price of our products or in the delivery charges. We are unable to predict the exact amount of these charges, as they vary from country to country.
Therefore, to avoid being surprised upon receipt of your package, we advise you to consult the local customs authorities in order to best estimate any potential costs.
Thank you for your understanding and we remain at your disposal for any questions or further information.
Any order not received due to unpaid customs fees or a customs hold-up related to customer inaction is not eligible for a refund.
