DELIVERY MADE IN FRANCE

Our fast and secure delivery service is the ideal solution to receive your orders with complete peace of mind.

We process your orders quickly and ensure that your packages are delivered on time, while respecting safety standards.
With our real-time parcel tracking service, you can be sure to receive your order on time. We are proud to offer a fast and secure delivery service to allow you to fully enjoy your purchases without worrying about delivery.
Order now and receive your items quickly and safely!

  • Delivery in 3 working days in mainland France
    • Delivery at €6.99 for orders under €150
    • Free delivery from 150 € of purchase
    • Express delivery 1 working day at €19.99
  • Delivery in 4 working days in the European Union
    • Delivery at €13.99 for orders under €150
    • Free delivery from 150 € of purchase
    • Express delivery 2 to 3 working days at €49.99
  • Delivery between 2 to 10 working days for orders in French Overseas Territories

For the following departments: Réunion, Martinique, Guadeloupe, Mayotte.

    • Delivery at €22.99 for orders under €150
    • Delivery at 14.99 for orders over €150 purchase
    • Express delivery 2 to 5 working days at €59.99
  • Delivery in 4 working days:

For the following countries: Slovakia, Spain (province of Las Palmas), United Kingdom, Croatia, Greece.

    • Delivery at €21.99 for orders under €150
    • Delivery at 13.99 for orders over €150 purchase
    • Express delivery 2 to 5 working days at €59.99
  • Delivery in 4 to 5 working days:

For the following country: Norway, Iceland

    • Delivery at €29.99 for orders under €150
    • Delivery at 13.99 for orders over €150 purchase
    • Express delivery 2 to 5 working days at €59.99
  • Delivery in 3 to 4 working days:

For the following country: Switzerland

    • Delivery at €15.99 for orders under €150
    • Free delivery for orders over €150 purchase
    • Express delivery 2 to 5 working days at €59.99
  • Delivery in 4 to 6 working days:

For the following country: Cyprus

    • Delivery at €44.99 for orders under €150
    • Delivery at 24.99 for orders over €150 purchase
    • Express delivery 2 to 5 working days at €59.99
  • Delivery between 2 to 10 working days for the rest of the countries
    • Delivery at €59.99 for orders under €150
    • Delivery at 39.99 for orders over €150 purchase
    • Express delivery 2 to 5 working days at €69.99

Delivery times are estimates.

    We will ship any order on the same business day if it is placed before 2:00 PM; otherwise, we will ship the order on the following business day.

    Working days: Monday, Tuesday, Wednesday, Thursday, Friday (Excluding public holidays)

    If the delivery method chosen is delivery to a relay point, the customer must collect their order within the allotted time, depending on the relay point chosen. In the event that the customer does not manage to collect the package within the allotted time then the customer must contact us, TGW, to follow the procedure for recovering their package described below:

    • No refunds will be made.
    • If the package is returned to us, the customer will have to repay the delivery and a surcharge of €5 to collect the order.
    • If the package is lost during its return, Tooth Gems World will not be able to resend the order, and the customer will need to place a new order at their own expense.

    Finally, if no pickup point has been selected during your order, Tooth Gems World will automatically choose the nearest pickup point based on the delivery address you provided when placing the order.

    For orders placed outside the Schengen area and/or the European Union:
    Please note that customs fees may apply upon receipt of your order in some countries. These fees are determined by local customs authorities and depend on the regulations in force in each country.

    Although they are not systematic, please note that these possible additional costs are the responsibility of the customer and are not included in the price of our products or in the delivery costs. We are unable to predict the exact amount of these fees as they vary from country to country.

    We therefore advise you, to avoid being surprised when you receive your package, to consult the local customs authorities in order to best estimate any possible costs.

    We thank you for your understanding and remain at your disposal for any questions or additional information.

    Any order not received due to unpaid customs fees is not eligible for a customer refund.